Marbie Gail Centura
Professional Virtual Assistant

Professional Virtual Assistant

2016- Present

Organize your meetings, deal with phone calls and emails, tackle your to-do list, arrange your travel and accommodation and manage all aspects of your paperwork. The only difference is I work in my own office and not yours.

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• Executive Admin & General Admin

- VitFit 

- MsPink Enterprise 

- Keller Williams 

- EXP Realty

- Royal Lepage

• Social Media Manager/ Creative & Marketing

- VitFit by Vit Muller 

- MsPink Enterprise 

- Remax

- Keller Williams 

- EXP Realty

- Royal Lepage
- CMRealty

- RE/MAX

• Social Media Customer Support / Customer Service Chat & Email

- Storm Media Ltd 

- Balsam Brands 

• Lead & Appointment Setter / OSA & ISA

- Keller Williams 

• Listing & Transaction Coordinator in Real Estate

- Keller Williams 

- EXP Realty

- Royal Lepage

SENIOR OPERATION REPRESENTATIVE

2010 - 2016

• Responsible for providing prompt and courteous service within a functional area of the call center. Functions may include but not limited to, various work groups within Collections, Care, Credit, Fraud, Disputes, Back-office, etc.

• Perform account level research and advise the customer of products that may benefit them.

• Stay updated on all changes, developments, and enhancements for all systems, products, and upgrades.

• Provides extraordinary service through phone interactions with customers, focusing on resolving their requests with an efficient, accurate, professional and courteous manner to create customer loyalty.

• Takes ownership and initiative to complete the necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Is responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance.

STAFF NURSE

2009 - 2010

• Gives direct nursing care

• Assists physicians & carries out doctor’s legal orders

• Charts accurately medications and treatments are given

• Observes and responds to patients’ physical, emotional, & spiritual needs

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records.

• Administer nursing care to ill, injured, convalescent, or disabled patients.

• May advise patients on health maintenance and disease prevention or provide case management.